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A multidimensional approach to the outcomes of perceived value in business relationships
Zietsman, Mariette Louise
;
Mostert, P.G. (Pierre)
;
Svensson, Göran
(
Emerald
,
2020-08
)
A quantitative exploration of service brand avoidance and its antecedents
Mostert, P.G. (Pierre)
;
Petrou, Sotira
;
Petzer, Daniël Johannes
;
Berndt, Adele
(
Inderscience
,
2021-08
)
A validation of META-RELQUAL under South African micro-enterprise banking customers
Mostert, P.G. (Pierre)
;
Zietsman, Mariette Louise
;
Svensson, Göran
(
Inderscience
,
2019-08
)
Antecedents of retail employees’ service performance:a store-level exploration of a climate-centric versus an engagement-centric approach
Kotze, Theuns G.
;
Mostert, P.G. (Pierre)
(
Routledge
,
2023
)
Attitude towards, and likelihood of, complaining in the banking, domestic airline and restaurant industries
Petzer, Daniël Johannes
;
Mostert, P.G. (Pierre)
(
Unisa Press
,
2012
)
Banking customers’ attitudes toward complaining : their likelihood of voicing a complaint and service recovery they consider appropriate
Petzer, Daniël Johannes
;
Mostert, P.G. (Pierre)
(
Academic Journals
,
2012
)
Brand avoidance – a services perspective
Berndt, Adele
;
Petzer, Daniël Johannes
;
Mostert, P.G. (Pierre)
(
Emerald
,
2019
)
Building customer relationships as retention strategy in the South African domestic passenger airline industry
Mostert, P.G. (Pierre)
;
De Meyer, Christine
(
University of Johannesburg
,
2010
)
Competitive marketing strategies of selected hotels in South Africa : an exploratory study
Petzer, Daniël Johannes
;
Steyn, T.F.J.
;
Mostert, P.G. (Pierre)
(
College of Economic and Management Sciences, University of South Africa
,
2008
)
Continuity, coordination and cooperation as mediators between economic and non-economic satisfaction – a sales perspective
Hogevold, Nils M.
;
Svensson, Goran
;
Mostert, P.G. (Pierre)
;
Zietsman, Mariette Louise
(
Vilnius Gediminas Technical University Press
,
2020
)
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Author
Mostert, P.G. (Pierre) (47)
Petzer, Daniël Johannes (14)
Kruger, Liezl-Marie (8)
Steyn, T.F.J. (7)
Zietsman, Mariette Louise (5)
Svensson, Göran (4)
De Meyer, C.F. (3)
Steyn, Derik (3)
Svensson, Goran (3)
Berndt, Adele (2)
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Relationship intention (15)
Relationship marketing (15)
Banking (7)
Service recovery (7)
Service failure (6)
Attitude towards complaining (4)
Cell phone industry (4)
Customers (4)
Economic satisfaction (4)
Long-term relationships (4)
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2020 - 2024 (9)
2010 - 2019 (30)
2003 - 2009 (8)
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