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Banking customers’ attitudes toward complaining : their likelihood of voicing a complaint and service recovery they consider appropriate
Petzer, Daniël Johannes
;
Mostert, P.G. (Pierre)
(
Academic Journals
,
2012
)
Relational benefits and customer satisfaction – a South African short-term insurance industry perspective
Mackay, N.
;
Petzer, Daniël Johannes
;
Mostert, P.G. (Pierre)
(
Prof. Marthie Grobler
,
2014
)
Anti-consumption : investigating the role of socio-psychological factors in motivating customers to help other customers not to shop
Petzer, Daniël Johannes
;
Van Tonder, Estelle
;
Fullerton, Sam
(
AOSIS
,
2023-11-03
)
The dimensions of brand romance as predictors of brand loyalty among cell phone users
Petzer, Daniël Johannes
;
Mostert, P.G. (Pierre)
;
Kruger, Liezl-Marie
;
Kuhn, Stefanie
(
University of Pretoria, Department of Economics
,
2014
)
Promoting customer advocacy in the ride-hailing sector : a generational cohort perspective
Van Tonder, Estelle
;
Petzer, Daniël Johannes
(
AOSIS
,
2023-02-10
)
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Author
Petzer, Daniël Johannes (17)
Mostert, P.G. (Pierre) (14)
Steyn, T.F.J. (3)
Berndt, Adele (2)
Kruger, Liezl-Marie (2)
Mackay, N. (2)
Van Tonder, Estelle (2)
De Meyer, C.F. (1)
Fourie, S. (1)
Fullerton, Sam (1)
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Service recovery (4)
Customer satisfaction (3)
Service failure (3)
Advertising avoidance (2)
Attitude towards complaining (2)
Banking (2)
Brand loyalty (2)
Brand romance (2)
Customer retention (2)
Deficit-value avoidance (2)
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2020 - 2023 (3)
2010 - 2019 (11)
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