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The influence of relationship intention and population group on South African cell phone users’ positive attitude towards complaining
Kruger, Liezl-Marie
;
Mostert, P.G. (Pierre)
(
Unisa Press
,
2016
)
The influence of relationship intention on relationship length and contractual agreements : an exploratory study among South African cell phone users
Kruger, Liezl-Marie
;
Mostert, P.G. (Pierre)
(
Prof. Marthie Grobler
,
2013
)
Contracts versus relationship intention as indicator of customer trust in and commitment to cell phone service providers : an exploratory study
Steyn, Derik
;
Mostert, P.G. (Pierre)
(
University of Split - Faculty of Economics
,
2022
)
Exploring relationship intention and the duration of customer support in the South African banking industry
Spies, H.
;
Mostert, P.G. (Pierre)
(
Prof. Marthie Grobler
,
2015
)
Relationship intention and length of customer–firm associations in two emerging markets
Mostert, P.G. (Pierre)
;
Steyn, Derik
;
Bautista Jr, Reynaldo
(
Routledge
,
2018
)
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Author
Mostert, P.G. (Pierre) (15)
Kruger, Liezl-Marie (5)
Steyn, Derik (3)
Steyn, T.F.J. (2)
Bautista Jr, Reynaldo (1)
De Beer, Leon Tielman (1)
De Jager, J.N.W. (1)
De Klerk, S. (1)
Delport, H. (1)
Du Toit, Cornelia (1)
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Subject
Relationship intention (15)
Relationship marketing (9)
Cell phone industry (3)
Expectations (3)
Fear of relationship loss (3)
Feedback (3)
Forgiveness (3)
Involvement (3)
Attitude towards complaining (2)
Banking (2)
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2020 - 2022 (2)
2010 - 2019 (12)
2009 - 2009 (1)
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