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Consumers' anger and coping strategies following appraisals of appliance failure
Donoghue, Sune
;
De Klerk, Helena Maria
(
Wiley-Blackwell
,
2013-03
)
Emerging consumer's appraisals, emotions and complaint behaviour concerning product performance failure
Donoghue, Sune
;
De Klerk, Helena Maria
;
Isaac, Beauty
(
South African Association of Family Ecology and Consumer Sciences
,
2012
)
The pertinence of status factors in consumers' consideration of major household appliances
Erasmus, Alet C. (Aletta Catharina)
;
Donoghue, Sune
;
Sonnenberg, Nadine Cynthia
(
South African Association of Family Ecology and Consumer Sciences
,
2011
)
Consumers’ perception of the functional and symbolic performance failure of major electrical household appliances
Donoghue, Sune
;
De Klerk, Helena Maria
;
Ehlers, Lene
(
South African Association of Family Ecology and Consumer Sciences
,
2008
)
Differences between Black and White South Africans in product failure attributions, anger and complaint behaviour
Donoghue, Sune
;
Strydom, Nina
;
Andrews, Lynda
;
Pentecost, Robin
;
De Klerk, Helena Maria
(
Wiley
,
2016-05
)
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Author
Donoghue, Sune (11)
De Klerk, Helena Maria (6)
Erasmus, Alet C. (Aletta Catharina) (4)
Diedericks, Lizette (2)
Dobbelstein, Thomas (2)
Sonnenberg, Nadine Cynthia (2)
Andrews, Lynda (1)
Du Rand, Gerrie Elizabeth (1)
Ehlers, Lene (1)
Isaac, Beauty (1)
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Subject
Anger (2)
Complaint behaviour (2)
Consumer dissatisfaction (2)
Emotions (2)
Appliance failure (1)
Appraisals (1)
Association pattern technique (APT) (1)
Brick-and-mortar shopping (1)
Causal attribution (1)
Cognitive appraisal theory (1)
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2020 - 2023 (3)
2010 - 2019 (6)
2006 - 2009 (2)
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