A model of emotional intelligence and conflict management strategies : a study in seven countries

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dc.contributor.author Van Wyk, Rene
dc.contributor.author Rahim, M. Afzalur
dc.contributor.author Psenicka, Clement
dc.contributor.author Polychroniou, Panagiotis
dc.contributor.author Zhao, Jing-Hua
dc.contributor.author Yu, Chun-Sheng
dc.contributor.author Chan, Kawai Anita
dc.contributor.author Susana, Kwok Wai Yee
dc.contributor.author Alves, Maria G.
dc.contributor.author Lee, Chang-Won
dc.contributor.author Rahman, Md Sahidur
dc.contributor.author Ferdausy, Shameema
dc.date.accessioned 2009-08-04T12:20:59Z
dc.date.available 2009-08-04T12:20:59Z
dc.date.issued 2002
dc.description.abstract The study investigated the relationships of the five dimensions of emotional intelligence: self-awareness, self-regulation, motivation, empathy, and social skills of supervisors to subordinates' strategies of handling conflict: problem solving and bargaining. Data (N = 1,395) for this study were collected with questionnaires from MBA students in seven countries (U.S., Greece, China; Bangladesh, Hong Kong and Macau, South Africa; and Portugal). Psychometric properties of the measures were tested and improved with exploratory and confirmatory factor analysis and analysis of indicator and internal consistency reliabilities, and the hypotheses were tested with a structural equations model for each country. Results in the U.S. and in the combined sample provided support for the model which suggests that self-awareness is positively associated with self-regulation, empathy, and social skills; self regulation is positively associated with empathy and social skills; empathy and social skills are positively associated with motivation; which in turn, is positively associated with problem solving strategy and negatively associated with bargaining strategy. Differences among countries in these relationships are noted and implications for organizations discussed. en_US
dc.identifier.citation Rahim, MA, Psenicka, C, Polychroniou, P, Zhao, JH, Yu, CS, Chan, KA, Susana, KWY, Alves, MG, Lee, CW, Rahman, MS, Ferdausy, S & Van Wyk, R 2002, 'A model of emotional intelligence and conflict management strategies: a study in seven countries', International Journal of Organizational Analysis, vol. 10, no. 4, pp. 302-326. [http://www.emeraldinsight.com/1934-8835.htm] en_US
dc.identifier.issn 1934-8835
dc.identifier.other 10.1108/eb028955
dc.identifier.uri http://hdl.handle.net/2263/10918
dc.language.iso en en_US
dc.publisher Emerald en_US
dc.rights Emerald en_US
dc.subject Conflict management en_US
dc.subject Emotional intelligence en_US
dc.subject.lcsh Conflict management en
dc.subject.lcsh Emotional intelligence en
dc.title A model of emotional intelligence and conflict management strategies : a study in seven countries en_US
dc.type Postprint Article en_US


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