The impact of artificial intelligence, machine learning and big data analytics on it operations in higher education.

dc.contributor.advisorMawela, Tendani
dc.contributor.emailthabo.sakasa@up.ac.zaen_ZA
dc.contributor.postgraduateSakasa, Thabo
dc.date.accessioned2020-08-26T08:21:18Z
dc.date.available2020-08-26T08:21:18Z
dc.date.created2020-10-02
dc.date.issued2020-08
dc.descriptionDissertation (MSc(Informatics)) -- University of Pretoria,2020.en_ZA
dc.description.abstractAccompanying the IT developments have been major IT incidents that have resulted in some organizations closing down, others suffering financial losses, reputational damages and the loss of customers. This has placed IT operations at the centre of organizational sustainability. The root cause of the problem is the inability of IT operations to manage and resolve IT-related problems and related incidents on time in an environment that is increasing in complexity and demands. The study focusses on Artificial Intelligence in IT Operations (AIOps) as a possible solution to the above-mentioned scenario.en_ZA
dc.description.availabilityUnrestricteden_ZA
dc.description.degreeMIT(Informatics)en_ZA
dc.description.departmentInformaticsen_ZA
dc.identifier.citationSakasa, T. 2020, The impact of artificial intelligence, machine learning and big data analytics on IT operations in higher education, MIT thesis, University of Pretoria, Pretoriaen_ZA
dc.identifier.otherS2019en_ZA
dc.identifier.urihttp://hdl.handle.net/2263/75903
dc.language.isoenen_ZA
dc.publisherUniversity of Pretoria
dc.rights© 2019 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria.
dc.subjectUCTDen_ZA
dc.subjectArtificial intelligence (AI)en_ZA
dc.subjectMachine learningen_ZA
dc.subjectBig data analyticsen_ZA
dc.subjectIT operationsen_ZA
dc.titleThe impact of artificial intelligence, machine learning and big data analytics on it operations in higher education.en_ZA
dc.typeMini Dissertationen_ZA

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