The impact of artificial intelligence, machine learning and big data analytics on it operations in higher education.

Abstract

Accompanying the IT developments have been major IT incidents that have resulted in some organizations closing down, others suffering financial losses, reputational damages and the loss of customers. This has placed IT operations at the centre of organizational sustainability. The root cause of the problem is the inability of IT operations to manage and resolve IT-related problems and related incidents on time in an environment that is increasing in complexity and demands. The study focusses on Artificial Intelligence in IT Operations (AIOps) as a possible solution to the above-mentioned scenario.