Uncrewed Aerial Vehicle (UAV), commonly known as a drone, has become popular in military and recreational circles. Although their usage in commerce is relatively low, a continuous rise in commercial use, especially for ...

This study develops and validates a model, based on personal cultural values theory and psychological research, in relation to technology adoption. The model focuses specifically on the future use of on-demand air mobility ...

In theory, customer centricity has been suggested to provide many benefits for the firm. Empirically, there is however limited analysis on the factors that might encourage or constrain a firm from engaging in customer-centric ...

PURPOSE : This study proposes and validates an integrated theoretical model involving the theory of planned behavior (TPB), health belief model (HBM), personal norms and information privacy to understand determinants of ...

PURPOSE : To examine the key factors that can engender initial trust in mobile money and to also determine whether initial trust can contribute to the perceived value of mobile money, use and recommendation intentions. ...

PURPOSE : Although customer-perceived quality (CPQ) has been studied for years, very little is known about the implications of CPQ to informal retail stores particularly in collectivist and high uncertainty avoidance ...

PURPOSE : Despite the perceived role of customer value in post-adoption behaviour in the context of ride-hailing apps such as Uber, there has been limited research on the subject. This paper seeks to enrich the understanding ...