The importance of ethnic minority businesses (EMBs) has been lauded in the entrepreneurship discourse. Building on entrepreneurial orientation theory, this study seeks to understand family influence on the entrepreneurial ...

This study explores the relationships that human, economic and social capital may have with the creation of employment in small businesses that belong to African immigrants. Based on a cross-country approach, the study ...

PURPOSE OF STUDY : In an intensely competitive business environment, the ability to leverage the value of internal and external competencies has become critical to the success of organisations. This fact is especially ...

Call centers play a significant role in the operational dynamics of different types of businesses. This is especially the case because a call center agent’s demeanor can impair or engender customer satisfaction, which ...