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Browsing Research Articles (University of Pretoria) by UP Author "Lubbe, Berendien Anna"
Now showing items 1-20 of 20
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Surovitskikh, Svetlana; Lubbe, Berendien Anna (Elsevier, 2015-01)In Africa, the Yamoussoukro Decision (YD) to date remains the single most important air transport reform policy, the continent-wide implementation of which remains pending. This study employs the Air Liberalisation Index ...
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Lubbe, Berendien Anna; Douglas, Anneli; Mclachlan, Philip (AfricaJournals, 2016)Airlines employ frequent flyer programmes (FFPs) to enhance their competitiveness and retain loyal and profitable customers. There has been some debate on the continued effectiveness of FFPs and industry and academia have ...
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Lubbe, Berendien Anna; Douglas, Anneli; Zambellis, Julia (Elsevier, 2010)Passengers’ expectations of service quality at airports are becoming increasingly important as air traffic grows. This research investigated passengers’ perceptions of airport service quality at O.R. Tambo International ...
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Lubbe, Berendien Anna (Unisa Press and Taylor & Francis, 2004)Public relations is essentially a communications function concerned with relationships, image and image development and it is from this perspective that the subject is viewed. A literature survey of the use of public ...
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Douglas, Anneli; Lubbe, Berendien Anna; Van Rooyen, Adrene (Springer, 2018-04)Generational differences in the workplace, particularly in the area of technology usage, have become an area of increasing interest, both for academia and industry. Mobile travel applications have found a distinct role in ...
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Lubbe, Berendien Anna (Faculty of Economic and Management Sciences, University of Pretoria, 2000-06)This article gives an overview of the changes and developments in the travel industry and the way travel intermediaries like travel agents are responding to them. These changes include the deregulation of airlines and the ...
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Lubbe, Berendien Anna (Elsevier, 2007-03)Airlines are attempting to shift consumers from traditional booking channels to their own more cost-effective online channels as fast as possible. Inhibitors to this migration may be travellers’ apprehension towards the ...
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Douglas, Anneli; Lubbe, Berendien Anna (Springer, 2010-03)This paper presents the results of the empirical testing of the corporate travel policy compliance model conceptualised by the authors and first published in the Journal of Business Ethics in 2009. In the previous paper ...
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Lubbe, Berendien Anna; Victor, Colette (Elsevier, 2012-03)This study, conducted in South Africa, measures the cost of flight delays to corporations. Following a simple quantitative methodology the direct cost of flight delays to travellers from one corporation, based on man-hours ...
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Lubbe, Berendien Anna; Douglas, Anneli; Wieme, Lesley Liliane Patricia; Fabris-Rotelli, Inger Nicolette (Pennsylvania State University Press, 2013)Frequent-flier programs (FFPs) are used by airlines to generate loyalty and attract new customers. Research has shown that these programs signifi - cantly affect travelers’ choice of airlines. In the managed travel environment ...
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Lubbe, Berendien Anna; Du Preez, Elizabeth Ann; Douglas, Anneli; Fairer-Wessels, Felicite A. (Routledge, 2019)Wildlife tourism attracts substantial numbers of tourists worldwide with Africa as the major wildlife viewing destination earning the bulk of its tourism revenue from such tourism. Iconic animals, such as the rhino, are ...
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Lubbe, Berendien Anna; Endres, B.; Ferreira, J. (College of Economic and Management Sciences, University of South Africa, 2006-04)The travel industry has experienced major changes and continues to do so. The airline industry is no longer paying commission to travel agents, and agents are now charging fees to clients for various types of services, as ...
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Lubbe, Berendien Anna; Louw, Liebie (Elsevier, 2009)This paper investigates the determinants of air travellers ‘readiness’ to interface with airlines via mobile devices. A multi-dimensional measure is used based on factors influencing consumer adoption and use of mobile ...
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Surovitskikh, Svetlana; Lubbe, Berendien Anna (Elsevier, 2008-03)The study examines the positioning of four selected Middle Eastern airlines in the South African business and leisure travel environment. The positioning of the airline indicates how passengers rate the airline based on ...
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Lubbe, Berendien Anna (Unisa Press and Taylor & Francis, 1997)The objective of this study was to formulate a public relations strategy for a tourist-generating country which could be described as a 'non-user' of South Africa's tourist product. The aim of this strategy is to provide ...
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McGladdery, Christine A.; Lubbe, Berendien Anna (Emerald, 2017)PURPOSE : Educational tourism is under-researched in the literature. The purpose of this paper is to argue that this stems from a lack of consensus regarding the nature and scope of educational tourism as a theoretical ...
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Lubbe, Berendien Anna (Faculty of Economic and Management Sciences, University of Pretoria, 2003-06)South African corporations with a substantial travel expenditure of between R1 million and R300 million per annum are faced with two main issues. The first is the management and control of travel expenditure and the second ...
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Douglas, Anneli; Lubbe, Berendien Anna; Fabris-Rotelli, Inger Nicolette (Department of Economics, University of Pretoria, 2013)There is an on-going debate on the use of technology as an alternative to business travel, with industry and academia differing in their views on such substitution. This study investigates the trend towards substitution ...
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Douglas, Anneli; Lubbe, Berendien Anna (Springer, 2009-01)A travel management programme allows an organisation to manage corporate travel expenditure, and through a well-formulated travel policy, to control its travel expenses. However, traveller non-compliance of the travel ...
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Douglas, Anneli; Lubbe, Berendien Anna; Kruger, Elizabeth Ann (Routledge, 2012)Although many studies have been done of factors impeding Africa's development as a tourism destination, few have focused on southern Africa, and to date none have questioned whether the current visa requirements affect the ...
Now showing items 1-20 of 20