Abstract:
Purpose Ð The paper aims to determine if communication is a determinant of employee engagement in the mining industry. It proposes the communication models that can be used in ensuring that communication becomes effective and fostering a culture of effective communication. It aims to show and discuss the levels of employee engagement in the mining industry and how increased employee engagement can be of benefit to various mining organisations.
Design methodology - This study looks at the cause and effect relationship between company communication and employee engagement. It is a quantitative study and results were collected through a paper filled questionnaire by the targeted sample. The sample consisted of shift bosses, miners, mining operators and others who are directly involved in the mineral winning process. The commodity organisations that participated included coal, gold, iron ore and platinum.
Research findings Ð The study findings are that 63% of the participants are satisfied with the current communications climate and methods; 78% of the participants indicate employee engagement level. The ultimate finding being that communication contributes up to 24% of employee engagement.
Research limitations Ð The research is of a cross-sectional manner with data that was only collected between July and September 2017.
