Abstract:
Information and communications systems are increasingly being used to capture, record, store, transmit
and retrieve data to manage the maintenance of equipment and physical infrastructure. The justification
for the costs incurred in implementing computerised information systems subsumes that acceptance of
the associated technology by the users will provide the desired future benefits to the business organisation.
The study assumes that the respective organisations were ready for the implied change, and thus
applied the premise that perception influences acceptance to assess the implementation of computerised
maintenance management software systems in a number of user organisations. Respondents to the study
indicated that ease of use, usefulness and system characteristics were strongly dependent on the level of
training of the user during the implementation of the computerised maintenance management software
system, thus reiterating that user training influences perception which, in turn, influences user acceptance
of technology. A model to predict user perception is developed based on data arising from
respondent feedback.
