Paper presented at the 33rd Annual Southern African Transport Conference 7-10 July 2014 "Leading Transport into the Future", CSIR International Convention Centre, Pretoria, South Africa.
The City of Cape Town’s (CCT’s) MyCiTi bus service is a component of a larger Integrated
Rapid Transit (IRT) System that brings together all modes of transport including rail, bus,
taxis and non-motorised transport (NMT) in a coordinated fashion. The CCT is aiming to
significantly expand the service from the present provision of 18 routes (as of December
2013) to a total of 37 routes to complete Phase 1 of the planned four phase roll-out.
The continued success of the service is, however, not just about buses, but is dependent
on a number of parts that contribute equally to the success of the system. This paper gives
some insight into how all these parts contribute to ensuring that the buses are kept on the
road and the passenger journey is kept as enjoyable and stress-free as possible. It also
discussed some of the operational challenges faced by the team to ensure that the most
efficient usage of the buses is achieved.
