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Showing 7 out of a total of 7 results for collection: Research Articles (Marketing Management).
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Online complaint intention and service recovery expectations of clothing retail customers
Petzer, Daniël Johannes
;
Mostert, P.G. (Pierre)
;
Fourie, S.
(
Unisa Press
,
2014
)
Customer retention practices of small, medium and large hotels in South Africa : an exploratory study
Mostert, P.G. (Pierre)
;
Petzer, Daniël Johannes
;
Steyn, T.F.J.
(
Academic Journals
,
2009-04
)
Building customer relationships as retention strategy in the South African domestic passenger airline industry
Mostert, P.G. (Pierre)
;
De Meyer, Christine
(
University of Johannesburg
,
2010
)
Relationship intention and satisfaction following service recovery : the mediating role of perceptions of service recovery in the cell phone industry
Mostert, P.G. (Pierre)
;
Kruger, Liezl-Marie
;
De Beer, Leon Tielman
(
University of Pretoria, Department of Economics
,
2015
)
Customer retention practices of group, or branded hotels, as compared to private or owner-managed hotels : an exploratory study
Petzer, Daniël Johannes
;
Steyn, T.F.J.
;
Mostert, P.G. (Pierre)
(
Prof. Marthie Grobler
,
2009
)
The influence of service failure and service recovery on airline passengers’ relationships with domestic airlines : an exploratory study
Mostert, P.G. (Pierre)
;
De Meyer, C.F.
;
Van Rensburg, L.R.J.
(
College of Economic and Management Sciences, University of South Africa
,
2009
)
Attitude towards, and likelihood of, complaining in the banking, domestic airline and restaurant industries
Petzer, Daniël Johannes
;
Mostert, P.G. (Pierre)
(
Unisa Press
,
2012
)
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Author
Mostert, P.G. (Pierre) (7)
Petzer, Daniël Johannes (4)
Steyn, T.F.J. (2)
De Beer, Leon Tielman (1)
De Meyer, C.F. (1)
De Meyer, Christine (1)
Fourie, S. (1)
Kruger, Liezl-Marie (1)
Van Rensburg, L.R.J. (1)
Subject
Service recovery (7)
Service failure (5)
Customer retention (3)
Relationship marketing (3)
Attitude towards complaining (2)
Hotels (2)
Airline industry (1)
Airline passengers (1)
Banking (1)
Cell phone industry (1)
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Date Issued
2009 (3)
2010 (1)
2012 (1)
2014 (1)
2015 (1)
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true (7)