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Online complaint intention and service recovery expectations of clothing retail customers
Petzer, Daniël Johannes
;
Mostert, P.G. (Pierre)
;
Fourie, S.
(
Unisa Press
,
2014
)
The influence of cell phone users' relationship intentions on expectations and perceptions of service recovery
Kruger, Liezl-Marie
;
Mostert, P.G. (Pierre)
(
Association for Professional Managers in South Africa
,
2015
)
A cross-cultural study of the perceived benefits of a retailer loyalty scheme in Asia
Steyn, Peter
;
Pitt, Leyland F.
;
Strasheim, Arien
;
Boshoff, Christo
;
Abratt, Russell
(
Elsevier
,
2010
)
The effect of service failure and recovery on airline-passenger relationships : a comparison between South African and United States airline passengers
Steyn, T.F.J.
;
Mostert, P.G. (Pierre)
;
De Meyer, C.F.
;
Van Rensburg, L.R.J.
(
North American Business Press
,
2011
)
The influence of relationship intention and population group on South African cell phone users’ positive attitude towards complaining
Kruger, Liezl-Marie
;
Mostert, P.G. (Pierre)
(
Unisa Press
,
2016
)
Constructing a sophistication index as a method of market segmentation of commercial farming businesses in South Africa
Van Zyl, H.J.D. (Hendrik Jacobus Dion)
;
Puth, Gustav
(
Unisa Press
,
2015
)
The behavioural intentions of speciality coffee consumers in South Africa
Van der Merwe, Kelsey
;
Maree, Tania
(
Wiley
,
2016-07
)
Tourism and rural community development in Namibia : policy issues review
Kavita, Erling
;
Saarinen, Jarkko
(
Geographical Society of Finland
,
2016
)
Exploring the relationship intention concept in two South African service industries
Delport, H.
;
Mostert, P.G. (Pierre)
;
Steyn, T.F.J.
;
De Klerk, S.
(
Prof. Marthie Grobler
,
2010
)
Black middle class township shoppers : a shopper typology
Mashaba, Nontuthuzelo
;
Wiese, Melanie
(
Routledge
,
2016-01
)
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Author
Mostert, P.G. (Pierre) (23)
Wiese, Melanie (14)
Jordaan, Yolanda (13)
Kruger, Liezl-Marie (10)
Petzer, Daniël Johannes (10)
Maree, Tania (5)
Van Heerden, Gene (5)
Kotze, Theuns G. (4)
Van Heerden, Cornelius Hendrik, 1957- (4)
De Meyer, C.F. (3)
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Relationship intention (9)
South Africa (SA) (7)
Customer satisfaction (5)
Relationship marketing (5)
Service failure (5)
Attitude towards complaining (4)
Banking (4)
Customers (4)
Gender (4)
Marketing (4)
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2016 (16)
2014 (13)
2015 (10)
2010 (9)
2013 (9)
2011 (7)
2012 (5)
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