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Relationship intention, customer-firm association length and customer satisfaction : a multi-country exploration
Mostert, P.G. (Pierre)
;
Steyn, Derik
;
Rogers, Pamela
;
Du Toit, Cornelia
;
Van Niekerk, Wena
(
Inderscience
,
2020-12
)
Customer satisfaction and relationship intention within the South African clothing retail industry
Kuhn, Stefanie W.
;
Mostert, P.G. (Pierre)
(
Unisa Press
,
2015
)
Relationship intention and satisfaction following service recovery : the mediating role of perceptions of service recovery in the cell phone industry
Mostert, P.G. (Pierre)
;
Kruger, Liezl-Marie
;
De Beer, Leon Tielman
(
University of Pretoria, Department of Economics
,
2015
)
Relationship intention and relationship quality as predictors of clothing retail customers' loyalty
Kuhn, Stefanie
;
Mostert, P.G. (Pierre)
(
Routledge
,
2018
)
Relationship intention and length of customer–firm associations in two emerging markets
Mostert, P.G. (Pierre)
;
Steyn, Derik
;
Bautista Jr, Reynaldo
(
Routledge
,
2018
)
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Author
Mostert, P.G. (Pierre) (15)
Kruger, Liezl-Marie (5)
Steyn, Derik (3)
Steyn, T.F.J. (2)
Bautista Jr, Reynaldo (1)
De Beer, Leon Tielman (1)
De Jager, J.N.W. (1)
De Klerk, S. (1)
Delport, H. (1)
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Relationship intention (15)
Relationship marketing (9)
Cell phone industry (3)
Expectations (3)
Fear of relationship loss (3)
Feedback (3)
Forgiveness (3)
Involvement (3)
Attitude towards complaining (2)
Banking (2)
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2010 - 2019 (12)
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