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Customer retention practices of group, or branded hotels, as compared to private or owner-managed hotels : an exploratory study
Petzer, Daniël Johannes
;
Steyn, T.F.J.
;
Mostert, P.G. (Pierre)
(
Prof. Marthie Grobler
,
2009
)
Customer retention practices of small, medium and large hotels in South Africa : an exploratory study
Mostert, P.G. (Pierre)
;
Petzer, Daniël Johannes
;
Steyn, T.F.J.
(
Academic Journals
,
2009-04
)
Students as “co-producers” of education : a proposed model of student socialisation and participation at tertiary institutions
Kotze, Theuns G.
;
Du Plessis, P.J.
(
Emerald
,
2003
)
The influence of service failure and service recovery on airline passengers’ relationships with domestic airlines : an exploratory study
Mostert, P.G. (Pierre)
;
De Meyer, C.F.
;
Van Rensburg, L.R.J.
(
College of Economic and Management Sciences, University of South Africa
,
2009
)
Time lags, non-linearity and asymmetric effects in an extended service-profit chain
Strydom, Gregory
;
Ewing, Michael Thomas
;
Heggen, Campbell
(
Emerald
,
2020-05
)
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Author
Mostert, P.G. (Pierre) (3)
Petzer, Daniël Johannes (2)
Steyn, T.F.J. (2)
De Meyer, C.F. (1)
Du Plessis, P.J. (1)
Ewing, Michael Thomas (1)
Heggen, Campbell (1)
Kotze, Theuns G. (1)
Strydom, Gregory (1)
Van Rensburg, L.R.J. (1)
Subject
Customer retention (5)
Relationship marketing (3)
Service recovery (3)
Hotels (2)
Service failure (2)
Airline passengers (1)
College students (1)
Compatibility management (1)
Customer compatibility management (1)
Customer defection (1)
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2010 - 2020 (1)
2003 - 2009 (4)
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