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Showing 8 out of a total of 8 results for community: Economic and Management Sciences.
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Managing performance for customer satisfaction through quality service delivery
Crous, M.
(
South African Association for Public Administration and Management
,
2006-09
)
A comparative study of customer-based brand equity across selected South African hotels
Nel, J.D.W.
;
North, Ernest J.
;
Myburg, T.
;
Hern, L.
(
Juta
,
2009-05
)
Research findings : the progress of South African Revenue Service on its service quality journey
Smulders, Sharon Ann
;
Stiglingh, M. (Madeleine)
(
South African Association for Public Administration and Management
,
2008-12
)
The relationship between selected marketing mix elements and overall customer satisfaction in South African banks
Van Jaarsveld, C.
;
Van Heerden, Neels, 1957-
;
Van Heerden, Cornelius Hendrik, 1957-
(
School of Management, Tshwane University of Technology
,
2007
)
Quality service delivery through customer satisfaction
Crous, M.
(
South African Association for Public Administration and Management
,
2006-08
)
Internal service quality enhancement for external appeal : a South African perspective
Fletcher, M.
(
Faculty of Economic and Management Sciences, University of Pretoria
,
1999-03
)
The relationship between eService quality, eValue, eSatisfaction and eLoyalty in online tourism portals
Wood, K.
;
Van Heerden, Cornelius Hendrik, 1957-
;
Van Heerden, Neels, 1957-
(
Juta
,
2007-09
)
Service delivery in the South African public service : implementation of the Batho Pele principles by Statistics South Africa
Crous, M.
(
South African Association for Public Administration and Management
,
2004-11
)
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Author
Crous, M. (3)
Van Heerden, Cornelius Hendrik, 1957- (2)
Van Heerden, Neels, 1957- (2)
Fletcher, M. (1)
Hern, L. (1)
Myburg, T. (1)
Nel, J.D.W. (1)
North, Ernest J. (1)
Smulders, Sharon Ann (1)
Stiglingh, M. (Madeleine) (1)
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Subject
Consumer satisfaction -- South Africa (8)
Service delivery (3)
Brand equity (2)
Brand image (2)
Customer loyalty -- South Africa (2)
Customer satisfaction (2)
Customer services -- South Africa (2)
Public administration -- South Africa (2)
South African public service (2)
Bank marketing -- South Africa (1)
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Date Issued
2000 - 2009 (7)
1999 - 1999 (1)
Has File(s)
true (8)