Customization and implementation of a transport management system for Fast ‘n Fresh (Pty) Ltd

Abstract

The aim of this report is to supply an overview of the BPJ 420 final year project to the reader. The idea of the project is for students to solve a real world problem faced by a company with the knowledge that he/she acquired throughout their Industrial Engineering course. Fast 'n Fresh's services include refrigerated transport, primary and secondary distribution services and value added services like providing their clients with detailed management reports including performance levels. It is this value added service that prompted the development of a detailed Transport Management System (TMS) that has benefits for themselves and their customers. The intention was to standardise their systems, reduce the amount of data being duplicated and to increase the visibility of information across the organisation. The TMS has seven modules of which the final module will be rolled out during this year. Thus the requirement for detailed documentation arose. Robust processes, roles and responsibilities needed to be identified and documented to ensure the successful implementation of the entire TMS system. A detailed User Manual was required for the successful implementation of the system and also a method to maintain the User Manual. A literature review was done on available techniques and methodologies; relevant tools were selected to create a solution that could be used to solve the identified problems at Fast „n Fresh. Business Process Modelling Notation (BPMN) was used to document and graphically display the identified processes. Role and responsibility matrixes were used to document the identified roles and responsibilities. A User Manual was compiled according to the 1063™ IEEE Standard for Software User Documentation.