This article describes an action research intervention to augment community-based volunteer
counsellors’ support capacity. We conducted a case study with purposefully selected community-based
volunteers (N=30). From a narrative and positive psychology framework we developed and implemented
an intervention which focused on memory box-making (MBM). The participants’ ranges of psychosocial
competencies were explored pre- and post-intervention by way of observation, focus-group discussions,
as well as informal conversational interviews. We found that the volunteers acquired the skills and
applied them competently.