Joubert, Natalie; University of Pretoria. Faculty of Engineering, Built Environment and Information Technology. Dept. of Industrial and Systems Engineering
(University of Pretoria. Faculty of Engineering, Built Environment and Information Technology. Dept. of Industrial and Systems Engineering, 2013-04-29)
Advance Call (Pty) Ltd, a boutique call centre company, records enormous amounts of data regarding their
day-to-day operations. The valuable potential contained within this data to assist them in not only their ...