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Browsing Research Articles (University of Pretoria) by Subject "E-government service quality"

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Servqual as a socio-technical approach to measuring e-Government service quality and guiding e-Governance strategies

Twinomurinzi, Hossana; Zwane, Mphikeleli Gabriel; Debusho, Legesse Kassa (Learning Information Networking and Knowledge (LINK) Centre, Graduate School of Public and Development, 2012)

e-Government services and e-governance have been embraced in many African countries. Nonetheless, measuring the value of e-government remains a challenge. Key to a successful evaluation of progress towards e-governance ...

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