KZN department of transport monitoring and evaluation: progress and technical challenges
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Date
Authors
Govender, Tharuna
Mostert, F.J.
Journal Title
Journal ISSN
Volume Title
Publisher
Document Transformation Technologies
Abstract
Paper presented at the 30th Annual Southern African Transport Conference 11-14 July 2011 "Africa on the Move", CSIR International Convention Centre, Pretoria, South Africa.
One of the major challenges facing government departments is to improve in service delivery. This cannot be done unless the Department has a clear picture of their present effectiveness and what is required of it in terms of service delivery to the communities it serves. Introducing a monitoring and evaluation programme would encapsulate all these requirements but it obviously has many challenges, such as resistance to change, greater accountability, better planning and proper reporting. The paper sets out some of the challenges faced by the Department during this process as well as indicates some of the processes which had to be adopted in order to become more effective.
One of the major challenges facing government departments is to improve in service delivery. This cannot be done unless the Department has a clear picture of their present effectiveness and what is required of it in terms of service delivery to the communities it serves. Introducing a monitoring and evaluation programme would encapsulate all these requirements but it obviously has many challenges, such as resistance to change, greater accountability, better planning and proper reporting. The paper sets out some of the challenges faced by the Department during this process as well as indicates some of the processes which had to be adopted in order to become more effective.
Description
This paper was transferred from the original CD ROM created for this conference. The material was published using Adobe Acrobat 10.1.0 Technology.
The original CD ROM was produced by Document Transformation Technologies Postal Address: PO Box 560 Irene 0062 South Africa. Tel.: +27 12 667 2074 Fax: +27 12 667 2766 E-mail: nigel@doctech URL: http://www.doctech.co.za
Keywords
Government, Service delivery, KwaZulu-Natal, South Africa
Sustainable Development Goals
Citation
Govender, T & Mostert, FJ 2011, 'KZN department of transport monitoring and evaluation: progress and technical challenges', Paper presented to the 30th Annual Southern African Transport Conference, South Africa, 11-14 July. pp. 196-201