An analysis of the use of technology management activities for technology optimisation : a case in the banking industry

dc.contributor.authorLeuta, Sannah P.
dc.contributor.authorPretorius, Marthinus, W.
dc.date.accessioned2020-05-14T09:41:39Z
dc.date.available2020-05-14T09:41:39Z
dc.date.issued2019-12
dc.description.abstractTechnology in the banking industry plays a key role in driving strategic business decisions. Technology acquisitions often do not result in optimal technology utilisation as measured by the number of innovations being logged, failure incidents in operations, and customer feedback ratings. The study investigates how technology management activities are carried out, with the emphasis on the acquisition and learning activities. A research model containing the elements of (i) technology acquisition effort, (ii) learning effort, (iii) innovative capacity, (iv) technology management tools limiting factors, and (v) technology optimisation was used to determine the inter-relationships between the elements. The research followed a mixed methods approach in which a quantitative study in the form of a survey, followed by qualitative interviews, was used. The research results confirmed the importance of the technology management activities and the need for coupling such activities. The study also identified shortcomings in terms of feedback loops in the technology management lifecycles.en_ZA
dc.description.departmentGraduate School of Technology Management (GSTM)en_ZA
dc.description.librarianpm2020en_ZA
dc.description.urihttp://sajie.journals.ac.zaen_ZA
dc.identifier.citationLeuta, S.P. & Pretorius, M.W. 2019, 'An analysis of the use of technology management activities for technology optimisation: a case in the banking industry', South African Journal of Industrial Engineering, vol. 30, no. 4, pp. 30-43.en_ZA
dc.identifier.issn2224-7890 (online)
dc.identifier.issn1012-277X (print)
dc.identifier.other10.7166/30-4-1994
dc.identifier.urihttp://hdl.handle.net/2263/74587
dc.language.isoenen_ZA
dc.publisherSouth African Institute of Industrial Engineeringen_ZA
dc.rights© 2020, South African Institute of Industrial Engineering. All rights reserved. This article is licensed under a Creative Commons Attribution 3.0 License.en_ZA
dc.subjectTechnology management activitiesen_ZA
dc.subjectTechnology acquisitionen_ZA
dc.subjectLearning activitiesen_ZA
dc.subjectBanking industryen_ZA
dc.titleAn analysis of the use of technology management activities for technology optimisation : a case in the banking industryen_ZA
dc.typeArticleen_ZA

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