Technology adoption : a study on post-implementation perceptions and acceptance of computerised maintenance management systems

Abstract

Information and communications systems are increasingly being used to capture, record, store, transmit and retrieve data to manage the maintenance of equipment and physical infrastructure. The justification for the costs incurred in implementing computerised information systems subsumes that acceptance of the associated technology by the users will provide the desired future benefits to the business organisation. The study assumes that the respective organisations were ready for the implied change, and thus applied the premise that perception influences acceptance to assess the implementation of computerised maintenance management software systems in a number of user organisations. Respondents to the study indicated that ease of use, usefulness and system characteristics were strongly dependent on the level of training of the user during the implementation of the computerised maintenance management software system, thus reiterating that user training influences perception which, in turn, influences user acceptance of technology. A model to predict user perception is developed based on data arising from respondent feedback.