How I Interview My Interviews: A Chat-based Research Method

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Abstract

You’ve just wrapped up 5+ interviews. You’re exhausted — but now the real work begins: analysis Traditionally, that means spreadsheets, transcripts, and long hours trying to connect the dots. You get answers to what you asked, but what about the insights that didn’t fit into a question? The moments you didn’t expect, or forgot to follow up on? In this session, I’ll introduce a chat-based analysis method I’ve developed that allows you to revisit each interview in a completely new way, without recontacting a single participant. It’s fast, surprisingly intuitive, and designed to surface what traditional methods often miss.

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User experience (UX), Data-driven decision-making, Universal design, Assistive technologies, Technology and wellbeing

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Coovadia, A, 2025. ‘How I Interview My Interviews: A Chat-based Research Method’, presented at the UP TechX 2025 International Conference, 28 - 30 October 2025, University of Pretoria, Groenkloof, Pretoria.