Leadership competencies for digital transformation in a telecommunications organisation

Abstract

The purpose of this research is to identify how leaders in telecommunications organisations define digital transformation and what competences they require to deliver it. Interviews with leaders in an African telecommunications organisation unpacked what their views are about the role of leadership and strategy in digital transformation. These leaders also provided views about how they define digital transformation and the competences they think are required to deliver it. The findings were cross referenced with some of the models in existing literature and there was very close alignment in terms of competences, definition and strategy models for digital transformation.