World-class knowledge management : a proposed framework

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Authors

Tobin, Peter K.J.
Snyman, M.M.M. (Maria Magdalena Margaretha)

Journal Title

Journal ISSN

Volume Title

Publisher

Department of Knowledge and Information Management, University of Johannesburg

Abstract

The concept of world-class performance is explored as it applies to the field of knowledge management. The authors propose a framework of elements that can be used to measure world-class performance - each element is explored and applied to the field of knowledge management. The article concludes with brief recommendations on how the framework should be applied.

Description

Keywords

Best practice, Capability maturity, Standards, World-class

Sustainable Development Goals

Citation

Tobin, PKJ & Snyman, MMM 2004, 'World-class knowledge management: a proposed framework', South African Journal of Information Management, vol. 6, no. 3, pp. 1-14. [http://www.sajim.co.za/]