World-class knowledge management : a proposed framework
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Date
Authors
Tobin, Peter K.J.
Snyman, M.M.M. (Maria Magdalena Margaretha)
Journal Title
Journal ISSN
Volume Title
Publisher
Department of Knowledge and Information Management, University of Johannesburg
Abstract
The concept of world-class performance is explored as it applies to the field of knowledge management. The authors propose a framework of elements that can be used to measure world-class performance - each element is explored and applied to the field of knowledge management. The article concludes with brief recommendations on how the framework should be applied.
Description
Keywords
Best practice, Capability maturity, Standards, World-class
Sustainable Development Goals
Citation
Tobin, PKJ & Snyman, MMM 2004, 'World-class knowledge management: a proposed framework', South African Journal of Information Management, vol. 6, no. 3, pp. 1-14. [http://www.sajim.co.za/]