The moderating role of socio-technical change factors on user acceptance

Abstract

This research investigates the critical role of user acceptance in the implementation of Information Systems, specifically focusing on Enterprise Resource Planning (ERP) systems within organisations. It seeks to address the question of how socio-technical changes influence user acceptance. The study employs a quantitative methodology grounded in positivist philosophy and utilises the Unified Theory of Acceptance and Use of Technology (UTAUT) model to assess three moderating factors: task, structure, and attitude towards change. Statistical analysis was conducted using Partial Least Square Structural Equation Modelling (PLS-SEM) methods to forecast future user behaviours. Although the findings revealed a significant relationship solely between Effort Expectancy and user acceptance, with no moderating factors found to be significant, the research stresses the necessity for organisations to be aware of and address these factors (task, structure, and attitude towards change) during the implementation process. This study adds to the literature on ERP systems, particularly within African companies, offering valuable insights that can assist organisations in effectively managing user acceptance and navigating the complexities of Information Systems implementation.