The moderating role of socio-technical change factors on user acceptance
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University of Pretoria
Abstract
This research investigates the critical role of user acceptance in the implementation of
Information Systems, specifically focusing on Enterprise Resource Planning (ERP)
systems within organisations. It seeks to address the question of how socio-technical
changes influence user acceptance. The study employs a quantitative methodology
grounded in positivist philosophy and utilises the Unified Theory of Acceptance and Use
of Technology (UTAUT) model to assess three moderating factors: task, structure, and
attitude towards change. Statistical analysis was conducted using Partial Least Square
Structural Equation Modelling (PLS-SEM) methods to forecast future user behaviours.
Although the findings revealed a significant relationship solely between Effort Expectancy
and user acceptance, with no moderating factors found to be significant, the research
stresses the necessity for organisations to be aware of and address these factors (task,
structure, and attitude towards change) during the implementation process. This study
adds to the literature on ERP systems, particularly within African companies, offering
valuable insights that can assist organisations in effectively managing user acceptance
and navigating the complexities of Information Systems implementation.
Description
Mini Dissertation (MBA)--University of Pretoria, 2024.
Keywords
UCTD, ERP, Socio-Technical Change, UTAUT, User Acceptance
Sustainable Development Goals
SDG-09: Industry, innovation and infrastructure
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