Developing a benchmarking model for Safcor Panalpina’s industry verticals as a catalyst for supply chain improvement

Abstract

A basic proposition is that benchmarking is a tool or trigger for continuous improvement and that the only reason to undertake benchmarking is to improve upon existing performance in an objective manner (McNair, 1992). Benchmarking allows a company to identify opportunities for improvement and to proactively direct efforts to become the best.