Benchmarking educational web portals : an application of the Kano method

dc.contributor.advisorKnoetze, Johan G.
dc.contributor.emailcathymac@icon.co.zaen
dc.contributor.postgraduateMacDonald, Catherine Annen
dc.date.accessioned2013-09-06T15:43:17Z
dc.date.available2010-03-30en
dc.date.available2013-09-06T15:43:17Z
dc.date.created2009-09-01en
dc.date.issued2008-08-30en
dc.date.submitted2010-03-30en
dc.descriptionDissertation (MEd)--University of Pretoria, 2008.en
dc.description.abstractThe Kano method1 was used in order to determine the benchmark requirements of an educational web portal. A comprehensive list of possible specifications for an educational portal was constructed by examining the characteristics of educational portals globally. This information was used to develop a questionnaire in accordance with the Kano method. A number of hand-picked expert users were asked to answer the questionnaire. The results obtained from these questionnaires were used to categorize the importance of each component of a web portal as a “one-dimensional”2 , “must-be”3 or “attractive”4 requirement. The components categorized as “must-be” requirements were used to generate the benchmark of the minimum specifications of an educational web portal. Copyrighten
dc.description.availabilityUnrestricteden
dc.description.degreeMEd
dc.description.departmentCurriculum Studiesen
dc.identifier.citationMacDonald, CA 2008, Benchmarking educational web portals : an application of the Kano method, MEd Dissertation, University of Pretoria, Pretoria, viewed yymmdd <http://hdl.handle.net/2263/23646>en
dc.identifier.otherF10/167/gmen
dc.identifier.upetdurlhttp://upetd.up.ac.za/thesis/available/etd-03302010-183203/en
dc.identifier.urihttp://hdl.handle.net/2263/23646
dc.language.isoen
dc.publisherUniversity of Pretoriaen_ZA
dc.rights© 2008, University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria.en
dc.subjectPerception of qualityen
dc.subjectPortalsen
dc.subjectEducational web portalsen
dc.subjectKano methoden
dc.subjectNoriaki kanoen
dc.subjectCustomer requirementsen
dc.subjectOne-dimensional requirementsen
dc.subjectMust-be requirementsen
dc.subjectAttractive requirementsen
dc.subjectBenchmark specificationsen
dc.subjectUCTDen_US
dc.titleBenchmarking educational web portals : an application of the Kano methoden
dc.typeDissertationen

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