Residents’ quality of life in smart cities : a systematic literature review

Abstract

Despite its popularity in urban studies, the smart city (SC) concept has not focused sufficient attention on citizens’ quality of life (QoL) until relatively recently. The aim of this study is, therefore, to examine the concept of QoL in SCs using a systematic review of 38 recent articles from 2020–2022. This includes definitions and concepts, indicators and domains that are used to measure QoL, and the typical research methods that are used to collect data. The review analyses some of the main themes that emerge from the field of SCQoL which include smart urban governance, sustainability, smart living, participation, and social inclusion. The findings from this SC and QoL research can help city planners to prioritize which domains are the most important or meaningful for citizens and which services to invest in. It has been suggested that smart living is the most important domain of a SC. However, various studies have found that citizens experience SC initiatives holistically and that QoL is quite dependent on context in terms of priorities. Therefore, citizen participation strategies should be tailored and adapted to each respective context. SC governance also needs to be more long-term and strategic with real evidence that citizens are involved in decision making and problem solving and are not just passive recipients.