Abstract:
This study explored organisational culture and digital transformation in the public
sector. The study used qualitative research methods in a form of semi-structured
interviews and thematic data analysis to explore key factors which drive a public
sector organisational culture and how these factors affect digital transformation in
the public sector. The research findings point to a myriad of organisational
cultural factors which impede digital transformation in the public sector. These
include factors related to organisational strategy and leadership, organisational
structure, organisational systems and processes, organisational mindset and
attitude, organisational skills, organisational incentives, organisational learning
and innovation, collaboration and partnership, and technology investment. The
study puts forward key recommendations and offers a broader perspective to
help managers take a holistic, multifaceted view and approach when dealing with
issues of organisational culture in the context of digital transformation in the
public sector. The study concludes by recommending key areas for further
research.
