Exploring organisational culture and digital transformation in the public sector

Abstract

This study explored organisational culture and digital transformation in the public sector. The study used qualitative research methods in a form of semi-structured interviews and thematic data analysis to explore key factors which drive a public sector organisational culture and how these factors affect digital transformation in the public sector. The research findings point to a myriad of organisational cultural factors which impede digital transformation in the public sector. These include factors related to organisational strategy and leadership, organisational structure, organisational systems and processes, organisational mindset and attitude, organisational skills, organisational incentives, organisational learning and innovation, collaboration and partnership, and technology investment. The study puts forward key recommendations and offers a broader perspective to help managers take a holistic, multifaceted view and approach when dealing with issues of organisational culture in the context of digital transformation in the public sector. The study concludes by recommending key areas for further research.