dc.contributor.author |
Maon, Francois
|
|
dc.contributor.author |
Vanhamme, Joelle
|
|
dc.contributor.author |
De Roeck, Kenneth
|
|
dc.contributor.author |
Lindgreen, Adam
|
|
dc.contributor.author |
Swaen, Valerie
|
|
dc.date.accessioned |
2019-07-11T11:41:51Z |
|
dc.date.issued |
2019-04 |
|
dc.description.abstract |
With a review of literature on corporate social responsibility (CSR) and its micro‐level impacts, this paper proposes an integrative framework to map undesirable relational outcomes of CSR activities on internal (employees) and external (customers) stakeholders. By adopting a paradox‐based perspective, the authors determine that unexpected, adverse stakeholder reactions to CSR are driven primarily by either performing or belonging tensions, related to exchange‐ and identity‐based stakeholder concerns, respectively. Specifically, contextual and personal influences can trigger and explain undesirable relational outcomes of CSR. On this basis, this paper offers a research agenda for developing a more refined understanding of CSR‐related tensions and a more nuanced perspective on the business case for CSR. |
en_ZA |
dc.description.department |
Gordon Institute of Business Science (GIBS) |
en_ZA |
dc.description.embargo |
2021-04-01 |
|
dc.description.librarian |
hj2019 |
en_ZA |
dc.description.uri |
https://onlinelibrary.wiley.com/journal/14682370 |
en_ZA |
dc.identifier.citation |
Maon, F., Vanhamme, J., De Roeck, K. et al. 2019, 'The dark side of stakeholder reactions to corporate social responsibility : tensions and micro-level undesirable outcomes', International Journal of Management Reviews, vol. 21, no. 2, pp. 209-230. |
en_ZA |
dc.identifier.issn |
1460-8545 (print) |
|
dc.identifier.issn |
1468-2370 (online) |
|
dc.identifier.other |
10.1111/ijmr.12198 |
|
dc.identifier.uri |
http://hdl.handle.net/2263/70681 |
|
dc.language.iso |
en |
en_ZA |
dc.publisher |
Wiley |
en_ZA |
dc.rights |
© 2019 British Academy of Management and John Wiley & Sons Ltd. This is the pre-peer reviewed version of the following article : 'The dark side of stakeholder reactions to corporate social responsibility : tensions and micro-level undesirable outcomes', International Journal of Management Reviews, vol. 21, no. 2, pp. 209-230, 2019, doi : 10.1111/ijmr.12198. The definite version is available at : https://onlinelibrary.wiley.com/journal/14682370. |
en_ZA |
dc.subject |
Corporate social responsibility (CSR) |
en_ZA |
dc.subject |
Micro‐level impacts |
en_ZA |
dc.subject |
Stakeholders |
en_ZA |
dc.title |
The dark side of stakeholder reactions to corporate social responsibility : tensions and micro-level undesirable outcomes |
en_ZA |
dc.type |
Postprint Article |
en_ZA |