The dark side of stakeholder reactions to corporate social responsibility : tensions and micro-level undesirable outcomes

dc.contributor.authorMaon, Francois
dc.contributor.authorVanhamme, Joelle
dc.contributor.authorDe Roeck, Kenneth
dc.contributor.authorLindgreen, Adam
dc.contributor.authorSwaen, Valerie
dc.date.accessioned2019-07-11T11:41:51Z
dc.date.issued2019-04
dc.description.abstractWith a review of literature on corporate social responsibility (CSR) and its micro‐level impacts, this paper proposes an integrative framework to map undesirable relational outcomes of CSR activities on internal (employees) and external (customers) stakeholders. By adopting a paradox‐based perspective, the authors determine that unexpected, adverse stakeholder reactions to CSR are driven primarily by either performing or belonging tensions, related to exchange‐ and identity‐based stakeholder concerns, respectively. Specifically, contextual and personal influences can trigger and explain undesirable relational outcomes of CSR. On this basis, this paper offers a research agenda for developing a more refined understanding of CSR‐related tensions and a more nuanced perspective on the business case for CSR.en_ZA
dc.description.departmentGordon Institute of Business Science (GIBS)en_ZA
dc.description.embargo2021-04-01
dc.description.librarianhj2019en_ZA
dc.description.urihttps://onlinelibrary.wiley.com/journal/14682370en_ZA
dc.identifier.citationMaon, F., Vanhamme, J., De Roeck, K. et al. 2019, 'The dark side of stakeholder reactions to corporate social responsibility : tensions and micro-level undesirable outcomes', International Journal of Management Reviews, vol. 21, no. 2, pp. 209-230.en_ZA
dc.identifier.issn1460-8545 (print)
dc.identifier.issn1468-2370 (online)
dc.identifier.other10.1111/ijmr.12198
dc.identifier.urihttp://hdl.handle.net/2263/70681
dc.language.isoenen_ZA
dc.publisherWileyen_ZA
dc.rights© 2019 British Academy of Management and John Wiley & Sons Ltd. This is the pre-peer reviewed version of the following article : 'The dark side of stakeholder reactions to corporate social responsibility : tensions and micro-level undesirable outcomes', International Journal of Management Reviews, vol. 21, no. 2, pp. 209-230, 2019, doi : 10.1111/ijmr.12198. The definite version is available at : https://onlinelibrary.wiley.com/journal/14682370.en_ZA
dc.subjectCorporate social responsibility (CSR)en_ZA
dc.subjectMicro‐level impactsen_ZA
dc.subjectStakeholdersen_ZA
dc.titleThe dark side of stakeholder reactions to corporate social responsibility : tensions and micro-level undesirable outcomesen_ZA
dc.typePostprint Articleen_ZA

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