The factors influencing supervisory referrals to the employee assistance programme in Telkom Pretoria area

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dc.contributor.advisor Terblanche, Lourie
dc.contributor.postgraduate Mahlahlane, Christinah Hlamalane
dc.date.accessioned 2019-04-04T10:17:04Z
dc.date.available 2019-04-04T10:17:04Z
dc.date.created 2003
dc.date.issued 2003
dc.description Dissertation (MSD (SW))--University of Pretoria, 2003.
dc.description.abstract The research study investigates the factors influencing supervisory referrals in Employee Assistance Programmes. An Employee Assistance Programme (EAP) is a work-site based programme that assists with the dealing of the employee's problem that impacts on job performance. Supervisory referral is a necessary component and contributes to the effective operation of Employee Assistance Programmes. The study was conducted within the framework of a survey. The questionnaires were designed and distributed to supervisors who had daily contact with employees. From the result obtained it was evident that there is more than one factor that influences the supervisors to refer the troubled employees to the EAP. One factor mentioned to be important in addressing low supervisory referrals is that of a constructive confrontation strategy. Results from this study indicated that many supervisors are still uncomfortable with the constructive confrontation strategy. Further research into supervisory referrals is needed as this is considered to be the backbone of EAP utilisation. If designers of an EAP are fully aware of the factors influencing supervisors to refer the troubled employee, the EAP practitioner will be able to provide a framework clarifying the multifaceted process of supervisory intervention with problem workers.
dc.description.degree MSD (SW) EAP
dc.description.department Social Work and Criminology
dc.identifier.citation Mahlahlane, CH 2003, The factors influencing supervisory referrals to the employee assistance programme in Telkom Pretoria area, MSD (SW) EAP Dissertation, University of Pretoria, Pretoria, viewed yymmdd <http://hdl.handle.net/2263/68879>
dc.identifier.uri http://hdl.handle.net/2263/68879
dc.language.iso en
dc.publisher University of Pretoria
dc.rights © 2019 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria.
dc.subject UCTD
dc.title The factors influencing supervisory referrals to the employee assistance programme in Telkom Pretoria area
dc.type Dissertation


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