The UX entrenchment enigma : why user experience practices are not being incorporated in South African enterprises' Information Systems Development Methodologies (ISDMS)

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dc.contributor.advisor Gelderblom, Helene
dc.contributor.postgraduate Brosens, Jacques
dc.date.accessioned 2018-08-17T09:42:48Z
dc.date.available 2018-08-17T09:42:48Z
dc.date.created 2005/02/18
dc.date.issued 2017
dc.description Dissertation (MIS)--University of Pretoria, 2017.
dc.description.abstract Research shows that software projects have a high failure rate. User involvement has been identified as one of the most important success factors for software projects. User experience (UX) practices have been shown to engender several benefits with respect to the implementation and delivery of information systems. However, the institutionalisation of UX within organisations remains low. The question thus arises on why the managers of software programmes or projects neglect to incorporate UX practices into their teams� information systems development methodologies (ISDMs). This dissertation presents a study that investigated the perceptions of software programme or project managers in large South African enterprises about UX and its related concepts, its benefits, and the factors that restrict the adoption of associated practices. Interviews were conducted with six software programme or project managers working for large companies in six different industries. The main contribution is an explanation of the potential reasons for the lack of integration of UX activities into software development projects. The study finds that UX is often disregarded because the quality of software solutions as perceived by its users is not typically a measure of success for the project. A secondary contribution is an appraisal of eight potential instruments for persuading non-UX IT practitioners to integrate UX activities into their software projects. Results show that the demonstration of credible business cases and coherent recommendations from UX specialists have the highest power to persuade.
dc.description.availability Unrestricted
dc.description.degree MIT
dc.description.department Informatics
dc.identifier.citation Brosens, J 2017, The UX entrenchment enigma : why user experience practices are not being incorporated in South African enterprises' Information Systems Development Methodologies (ISDMS), MIT Dissertation, University of Pretoria, Pretoria, viewed yymmdd <http://hdl.handle.net/2263/66245>
dc.identifier.other A2018
dc.identifier.uri http://hdl.handle.net/2263/66245
dc.language.iso en
dc.publisher University of Pretoria
dc.rights © 2018 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria.
dc.subject UCTD
dc.title The UX entrenchment enigma : why user experience practices are not being incorporated in South African enterprises' Information Systems Development Methodologies (ISDMS)
dc.type Dissertation


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