dc.contributor.author |
Meyer, Arno
|
|
dc.contributor.author |
Niemann, Wesley
|
|
dc.contributor.author |
Mackenzie, Justin
|
|
dc.contributor.author |
Lombaard, Jacques
|
|
dc.date.accessioned |
2018-07-16T13:02:56Z |
|
dc.date.available |
2018-07-16T13:02:56Z |
|
dc.date.issued |
2017-08-31 |
|
dc.description.abstract |
BACKGROUND : Reverse logistics (RL) practices have previously been viewed as a cost drain, but
have received greater attention from practitioners because of increasing competition and
dwindling margins.
PURPOSE : The purpose of this generic qualitative study was to uncover the main internal and
external drivers and barriers of RL within major South African grocery retailers.
METHOD : Eleven face-to-face, semi-structured interviews and one telephonic interview were
conducted with participants from four large grocery retailers.
FINDINGS : Optimising profitability and cost reduction goals are the identified internal drivers,
whereas the main external driver was to reduce the organisations’ environmental impact. A
lack of information systems – such as enterprise resource planning systems or warehouse
management system software – and infrastructure were revealed as the main internal barriers
for organisations’ RL practices, whereas supplier non-compliance and transportation
inefficiencies were the main external barriers exposed.
MANAGERIAL IMPLICATIONS : In order to optimise the efficiency of the reverse flow, managers are
recommended to devote more capital to RL infrastructure, develop policies to manage supplier
behaviour, focus on RL as a revenue generating stream as well as implement information
systems to manage the entire reverse flow.
CONCLUSION : All participating grocery retailers follow similar RL processes. Growth in RL
practices as well as infrastructure to perform those practices is a future priority for all the
reviewed grocery retailers. RL is no longer only a key cost driver, but also provides organisations
with many additional opportunities. |
en_ZA |
dc.description.department |
Business Management |
en_ZA |
dc.description.librarian |
am2018 |
en_ZA |
dc.description.uri |
http://www.jtscm.co.za |
en_ZA |
dc.identifier.citation |
Meyer, A., Niemann, W.,
Mackenzie, J. & Lombaard, J.,
2017, ‘Drivers and barriers of
reverse logistics practices: A
study of large grocery
retailers in South Africa’,
Journal of Transport and
Supply Chain Management
11(0), a323. https://DOI. org/10.4102/jtscm.v11i0.323. |
en_ZA |
dc.identifier.issn |
2310-8789 (print) |
|
dc.identifier.issn |
1995-5235 (online) |
|
dc.identifier.other |
10.4102/jtscm.v11i0.323 |
|
dc.identifier.uri |
http://hdl.handle.net/2263/65756 |
|
dc.language.iso |
en |
en_ZA |
dc.publisher |
AOSIS Open Journals |
en_ZA |
dc.rights |
© 2017. The Authors.
Licensee: AOSIS. This work
is licensed under the
Creative Commons
Attribution License. |
en_ZA |
dc.subject |
Drivers |
en_ZA |
dc.subject |
Grocery retailers |
en_ZA |
dc.subject |
South Africa (SA) |
en_ZA |
dc.subject |
Reverse logistics (RL) |
en_ZA |
dc.title |
Drivers and barriers of reverse logistics practices : a study of large grocery retailers in South Africa |
en_ZA |
dc.type |
Article |
en_ZA |