Public servants' level of satisfaction with EAP clinical services in the North West Provincial Government

Abstract

Employee Assistance programmes in the North West Provincial Government started on the 1' 1 August 2001 in the office of the Premier. The programme was headed by Dtrector Rangaka and was centralised, but serving all provincial departments In the provlnctal offices and districts. Its role was to provide EAP clinical services to public servants with the view of promottng employee effectiveness. It was meant to render psychological Interventions in a form of reactive services whtch tncluded counselling and trauma support, as well as life skills or empowerment workshops. The overall atm of the EAP in every organtsatton Is to promote overall organtsattonal wellness and employees wellness. Thts study focused on the pub!tc servants' level of satisfaction with EAP cltntcal services tn the North West Provincial Government for the 2013/2014 financial year. The aim of this study was to evaluate publtc servants' level of satisfaction wtth EAP cllntcal services In the North West Provincial Government. In order to achieve this goal, quantitative research was adopted through the use of a questionnaire to determine the level of satisfaction among public servants with the EAP clinical services A questtonnaire was designed as a data collection Instrument. whtch was divided into the broad categories of biographtcal informatton, EAP clintcal services and general tnfonmatton to assess the level of sausfactton wtth EAP clintcal servtces and tt was dtstnbuted to EAP practtltoners tn parttctpaltng departments to dtstnbute to the servtce users Servtces users completed the questionnaire and consent forms and deposited them into the boxes that were placed at the EAP offices. Quantitative data was collected from employees (n=43) through the combination of stratified random sampling and random samplinand the assistance of EAP professionals at various North West Provincial departments.