A maintenance performance measurement framework that concluded maintenance human factors : a case study from the electricity transmission industry

Abstract

Over the past two to three decades, maintenance management has undergone a paradigm shift; it is no longer seen as a necessary evil, but as an integral part of the business process that creates value for the organisation. The next step in the evolution of maintenance management is a maintenance performance measurement that includes human factors. The human factors in maintenance are well-known in the aviation industry, as it gained momentum in the early 1990s after a series of serious aviation accidents. Other industries, however, have been slow to integrate the human factor in their maintenance performance measurements. This paper discusses the results of a research project that investigated the use and importance of maintenance management performance measurements that focus specifically on human factors as part of the overall performance management system. From the research presented in this paper, ‘motivation’ and ‘competence’ were identified as the most important human performance factors in the maintenance of electricity transmission systems.

Instandhoudingsbestuur het ’n paradigmaskuif ondergaan in die afgelope twee of drie dekades, vanaf ’n noodsaaklike euwel tot ’n integrale deel van die besigheidsproses wat waarde toegevoeg tot die organisasie. Die volgende groot ontwikkeling in instandhoudingsbestuur is prestasiemeting waarby meslike faktore ingesluit word. Menslike motiveringsfaktore is welbekend in die lugvaartindustrie sedert die vroeë 1990s na ’n rits ernstige lugvaartongelukke, maar ander industrieë was stadiger om menslike faktore in te sluit in prestasiemeting van instandhouding. Hierdie artikel bespreek die resultate van ’n navorsingsprojek wat die gebruik en belangrikheid van prestasiemetings vir instandhoudingsbestuur ondersoek het met spesifieke fokus op die menslike faktore as deel van die totale prestasiebestuurstelsel. Motivering en bevoegdheid is geïdentifiseer as die belangrikste menslike prestasiefaktore vir die instandhouding van elektriese verspreidingstelsels.