Customer perceptions of the attractiveness of shopping centres in Pretoria

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dc.contributor.author North, Ernest J.
dc.contributor.author Kotze, Theuns G.
dc.date.accessioned 2008-05-19T12:21:45Z
dc.date.available 2008-05-19T12:21:45Z
dc.date.issued 2004-05
dc.description.abstract The primary objective of this study was to investigate the perceptions of patrons regarding the attractiveness of shopping centres in Pretoria. The study was executed in two phases. The aim of phase one was to explore this field of study in the local context, while phase two endeavoured to measure respondents' perceptions with regard to certain attributes of one of the largest shopping centres in Africa. The measuring instrument used in the study was based on scales used in studies abroad and adapted for local use. The study found that male and female customers do not differ significantly with respect to their perceptions of certain shopping centre attributes, while differences do exist between the perceptions of black and white respondents regarding some of the attributes used to measure the attractiveness of the centre. en
dc.format.extent 106433 bytes
dc.format.mimetype application/pdf
dc.identifier.citation North, EJ & Kotzé, T 2004, 'Customer perceptions of the attractiveness of shopping centres in Pretoria', Southern African Business Review, vol. 8, no. 1, pp. 30-38. [http://www.unisa.ac.za/sabusinessreview] en
dc.identifier.issn 1561-896X
dc.identifier.uri http://hdl.handle.net/2263/5359
dc.language.iso en en
dc.publisher College of Economic and Management Sciences, University of South Africa en
dc.rights College of Economic and Management Sciences, University of South Africa en
dc.subject Shopping centres en
dc.subject Retail en
dc.subject Industrial psychology en
dc.subject Customer perceptions en
dc.subject Consumer behaviour en
dc.subject Attractiveness en
dc.subject Marketing en
dc.subject Management en
dc.subject Buildings en
dc.subject.lcsh Shopping centers -- South Africa -- Pretoria en
dc.subject.lcsh Consumers' preferences -- South Africa -- Pretoria en
dc.title Customer perceptions of the attractiveness of shopping centres in Pretoria en
dc.type Article en


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