Browsing Theses and Dissertations (Gordon Institute of Business Science (GIBS)) by Postgraduate "Ragubeer, Subhadra"
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Browsing Theses and Dissertations (Gordon Institute of Business Science (GIBS)) by Postgraduate "Ragubeer, Subhadra"
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(University of Pretoria, 2022)Intelligent automation technology has shifted how knowledge workers in the service industry work, as many manual tasks can now be automated. In particular, the influence of intelligent automation technology, defined as ...
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