Browsing Theses and Dissertations (Gordon Institute of Business Science (GIBS)) by Author "Van Heerden, Cornelia Carolina"

Browsing Theses and Dissertations (Gordon Institute of Business Science (GIBS)) by Author "Van Heerden, Cornelia Carolina"

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  • Using the zone-of-tolerance to determine effective HRM practices 
    Van Heerden, Cornelia Carolina (University of Pretoria, 2010-06-09)
    Background: The zone-of-tolerance (ZOT) is used in customer management to determine which customer interventions a company should focus their attention on. This research seeks to apply the ZOT to talent management in a ...