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Showing 10 out of a total of 15 results for collection: Research Articles (Gordon Institute of Business Science (GIBS)).
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Brand avoidance – a services perspective
Berndt, Adele
;
Petzer, Daniël Johannes
;
Mostert, P.G. (Pierre)
(
Emerald
,
2019
)
A mediated model of relationship quality factors affecting behavioural intention at a luxury motor vehicle dealership
Van Tonder, Estelle
;
Petzer, Daniël Johannes
;
Van Zyl, Karlien
(
Emerald
,
2017-01
)
Exploring the internal antecedents that prompt consumers’ impulsive behaviour in experiential retail contexts
Retief, Miriam-Miri
;
Erasmus, Alet C. (Aletta Catharina)
;
Petzer, Daniël Johannes
(
AOSIS Open Journals
,
2018-07-30
)
A quantitative exploration of service brand avoidance and its antecedents
Mostert, P.G. (Pierre)
;
Petrou, Sotira
;
Petzer, Daniël Johannes
;
Berndt, Adele
(
Inderscience
,
2021-08
)
Examining the luxury apparel behavioural intentions of middle-class consumers : the case of the South African market
Cunningham, Nicole
;
Petzer, Daniël Johannes
(
Wiley
,
2022-09
)
The interrelationships between relationship marketing constructs and customer engagement dimensions
Van Tonder, Estelle
;
Petzer, Daniël Johannes
(
Routledge
,
2018
)
Motivational factors, customer engagement and loyalty in the South African mobile instant messaging environment : moderating effect of application usage
Kritzinger, Ronnie
;
Petzer, Daniël Johannes
(
Emerald
,
2021-07
)
Fostering purchase intentions toward online retailer websites in an emerging market : an S-O-R perspective
Kuhn, S.W.
;
Petzer, Daniël Johannes
(
Routledge
,
2018
)
Perspectives on “other” customers’ roles in citizenship behaviour
Van Tonder, Estelle
;
Petzer, Daniël Johannes
(
Emerald
,
2018
)
Customer satisfaction/delight and behavioural intentions of cell phone network customers – an emerging market perspective
Roberts-Lombard, Mornay
;
Petzer, Daniël Johannes
(
Emerald
,
2018
)
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Petzer, Daniël Johannes (15)
Van Tonder, Estelle (5)
Berndt, Adele (2)
Cunningham, Nicole (2)
Erasmus, Alet C. (Aletta Catharina) (2)
Mostert, P.G. (Pierre) (2)
Retief, Miriam-Miri (2)
Roberts-Lombard, Mornay (2)
De Beer, Leon T. (1)
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Customer satisfaction (4)
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Trust (3)
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Affective commitment (2)
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Deficit-value avoidance (2)
Experiential avoidance (2)
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