Browsing Research Articles (Gordon Institute of Business Science (GIBS)) by Subject "Behavioural intention (BI)"
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Browsing Research Articles (Gordon Institute of Business Science (GIBS)) by Subject "Behavioural intention (BI)"
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(Emerald, 2018)PURPOSE : This study aims to investigate the extent to which the satisfaction/delight experienced by customers of cell phone network service providers is influenced by their perceptions of the networks’ employee service ...
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