Browsing Gordon Institute of Business Science (GIBS) by Subject "Banking industry"

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Exploring the role of non-financial risk management in strategy processes of large retail banks

Reimers, Cathrine; Scheepers, Caren Brenda (Association for Professional Managers in South Africa, 2016)

The consideration of risk in the banking industry generally involves investigation into credit and financial risks. However, the occurrence of high-profile, non-financial risk events (such as system downtime and fraud) ...
Flexible replication as a model of international expansion

Memela, Veli (University of Pretoria, 2013)

There is increasing interest by businesses worldwide to expand their operations into emerging markets. Several African businesses are also determined to have their share of the growing market opportunities in Africa currently ...
Towards achieving strong customer loyalty in the financial services industry : Ghanaian top banks’ customers as a test case

Amegbe, Hayford; Osakwe, Christian Nedu (Emerald, 2018)

PURPOSE : The purpose of this paper is to develop a better understanding of the practical matter of customer loyalty (CLOY) in the banking industry context. As such, this paper explores, in detail, the antecedent factors ...

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