A good complaints system

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Authors

Howarth, Graham
Gillespie, Gareth
Tiernan, John
Carstens, Pieter Albert, 1960-

Journal Title

Journal ISSN

Volume Title

Publisher

Health and Medical Publishing Group

Abstract

Healthcare professionals should accept that mistakes are an inevitable part of clinical practice. Despite what patients may think – and many expect doctors to be infallible, and the healthcare system to be flawless – medicine by its very nature is risky. Accepting that things will not always go to plan, and that patients will complain, should make doctors think about developing their own system for handling complaints.

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Keywords

Healthcare professionals (HCPs), Mistakes, Patients, Medicine

Sustainable Development Goals

Citation

Howarth, G, Tiernan, J, Gillespie, G & Carstens, P 2015, 'A good complaints system', South African Medical Journal, vol. 105, no. 6, pp. 425-426.