A good complaints system

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dc.contributor.author Howarth, Graham
dc.contributor.author Gillespie, Gareth
dc.contributor.author Tiernan, John
dc.contributor.author Carstens, Pieter Albert, 1960-
dc.date.accessioned 2015-11-11T06:02:02Z
dc.date.available 2015-11-11T06:02:02Z
dc.date.issued 2015-06
dc.description.abstract Healthcare professionals should accept that mistakes are an inevitable part of clinical practice. Despite what patients may think – and many expect doctors to be infallible, and the healthcare system to be flawless – medicine by its very nature is risky. Accepting that things will not always go to plan, and that patients will complain, should make doctors think about developing their own system for handling complaints. en_ZA
dc.description.librarian am2015 en_ZA
dc.description.uri http://www.samj.org.za en_ZA
dc.identifier.citation Howarth, G, Tiernan, J, Gillespie, G & Carstens, P 2015, 'A good complaints system', South African Medical Journal, vol. 105, no. 6, pp. 425-426. en_ZA
dc.identifier.issn 0256-9574 (print)
dc.identifier.issn 2078-5135 (online)
dc.identifier.uri http://hdl.handle.net/2263/50396
dc.language.iso en en_ZA
dc.publisher Health and Medical Publishing Group en_ZA
dc.rights © 2015 Health & Medical Publishing Group. This work is licensed under a Creative Commons Attribution-NonCommercial Works License (CC BY-NC 3.0). en_ZA
dc.subject Healthcare professionals en_ZA
dc.subject Mistakes en_ZA
dc.subject Patients en_ZA
dc.subject Medicine en_ZA
dc.title A good complaints system en_ZA
dc.type Article en_ZA


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