A good complaints system
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Date
Authors
Howarth, Graham
Gillespie, Gareth
Tiernan, John
Carstens, Pieter Albert, 1960-
Journal Title
Journal ISSN
Volume Title
Publisher
Health and Medical Publishing Group
Abstract
Healthcare professionals should accept that mistakes
are an inevitable part of clinical practice.
Despite what patients may think – and many expect
doctors to be infallible, and the healthcare system
to be flawless – medicine by its very nature is risky.
Accepting that things will not always go to plan, and that patients
will complain, should make doctors think about developing their own
system for handling complaints.
Description
Keywords
Healthcare professionals (HCPs), Mistakes, Patients, Medicine
Sustainable Development Goals
Citation
Howarth, G, Tiernan, J, Gillespie, G & Carstens, P 2015, 'A good complaints system', South African Medical Journal, vol. 105, no. 6, pp. 425-426.