A good complaints system

dc.contributor.author	Howarth, Graham
dc.contributor.author	Gillespie, Gareth
dc.contributor.author	Tiernan, John
dc.contributor.author	Carstens, Pieter Albert, 1960-
dc.date.accessioned	2015-11-11T06:02:02Z
dc.date.available	2015-11-11T06:02:02Z
dc.date.issued	2015-06
dc.description.abstract	Healthcare professionals should accept that mistakes are an inevitable part of clinical practice. Despite what patients may think – and many expect doctors to be infallible, and the healthcare system to be flawless – medicine by its very nature is risky. Accepting that things will not always go to plan, and that patients will complain, should make doctors think about developing their own system for handling complaints.	en_ZA
dc.description.librarian	am2015	en_ZA
dc.description.uri	http://www.samj.org.za	en_ZA
dc.identifier.citation	Howarth, G, Tiernan, J, Gillespie, G & Carstens, P 2015, 'A good complaints system', South African Medical Journal, vol. 105, no. 6, pp. 425-426.	en_ZA
dc.identifier.issn	0256-9574 (print)
dc.identifier.issn	2078-5135 (online)
dc.identifier.uri	http://hdl.handle.net/2263/50396
dc.language.iso	en	en_ZA
dc.publisher	Health and Medical Publishing Group	en_ZA
dc.rights	© 2015 Health & Medical Publishing Group. This work is licensed under a Creative Commons Attribution-NonCommercial Works License (CC BY-NC 3.0).	en_ZA
dc.subject	Healthcare professionals (HCPs)	en_ZA
dc.subject	Mistakes	en_ZA
dc.subject	Patients	en_ZA
dc.subject	Medicine	en_ZA
dc.title	A good complaints system	en_ZA
dc.type	Article	en_ZA