A good complaints system

dc.contributor.authorHowarth, Graham
dc.contributor.authorGillespie, Gareth
dc.contributor.authorTiernan, John
dc.contributor.authorCarstens, Pieter Albert, 1960-
dc.date.accessioned2015-11-11T06:02:02Z
dc.date.available2015-11-11T06:02:02Z
dc.date.issued2015-06
dc.description.abstractHealthcare professionals should accept that mistakes are an inevitable part of clinical practice. Despite what patients may think – and many expect doctors to be infallible, and the healthcare system to be flawless – medicine by its very nature is risky. Accepting that things will not always go to plan, and that patients will complain, should make doctors think about developing their own system for handling complaints.en_ZA
dc.description.librarianam2015en_ZA
dc.description.urihttp://www.samj.org.zaen_ZA
dc.identifier.citationHowarth, G, Tiernan, J, Gillespie, G & Carstens, P 2015, 'A good complaints system', South African Medical Journal, vol. 105, no. 6, pp. 425-426.en_ZA
dc.identifier.issn0256-9574 (print)
dc.identifier.issn2078-5135 (online)
dc.identifier.urihttp://hdl.handle.net/2263/50396
dc.language.isoenen_ZA
dc.publisherHealth and Medical Publishing Groupen_ZA
dc.rights© 2015 Health & Medical Publishing Group. This work is licensed under a Creative Commons Attribution-NonCommercial Works License (CC BY-NC 3.0).en_ZA
dc.subjectHealthcare professionals (HCPs)en_ZA
dc.subjectMistakesen_ZA
dc.subjectPatientsen_ZA
dc.subjectMedicineen_ZA
dc.titleA good complaints systemen_ZA
dc.typeArticleen_ZA

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